Corded Telephones

Archive for January, 2010

Whether it's a conference phone, business phone or any other form of mobile phones, the underlying purpose of these phones is to communicate with the person sitting in remote sites. Important form of mobile phone is a single line, this sounds attracted the attention of a case of small businesses and is widely used by them. His features majestic, is popular among business units of small size. Some of the properties of a single line telephones are:
Three way calling: This function2-3 people can simultaneously make a call.
Call Waiting: When you call this function to tell someone to call on your phone is on hold.
Auto Show: The property is possible on the current call and the number of an incoming call, has already demonstrated
There is not much difference between a single line, and the telephone, which we use in our homes. There are different types of single line telephone is available as a thin, single line telephone, a single analog phone lineand many more that you can choose according to your qualifications.

Wireless phones are a different type of mobile phones, as the name suggests, has no cable. This mobile phone base station is connected to a fixed telephone line. Base Station you can take the phone to switch to its scope. EnGenius cordless phone base station requires electricity to power your phone must be recharged, and also be loaded when you insert it on the base. EnGenius cordless phone, so that no wiresYou can go with this device is within range of base station and may participate in the important calls, you could have lost, in the case of fixed telephones.

Many things an agency must be systematically and efficiently, and the Great Lakes Cabinets is certainly one of them. These cabinets are designed to save valuable space. Mid-Function Swing provides front and rear access to cables and equipment. There are many companies that have closets large dam, some of the companiesalso offer customized solutions for its customers.

Fun is the best way to talk through remote locations, but the introduction of mobile phones, such as conference phones, has a single-line telephone and many other new mobile dimension to the discussion given by phone by giving 3-4 or even more people to talk simultaneously. Fun is what is most important that the company should be given unless there are many technologies that require your company to compete with othercompany.

Domestic work as a customer service representative, CCR, CRM, Remote Agent Client or Customer Call Agent Professional is essential for home office tools that you should have. For most of this work from home jobs customer service representative jobs internet a home office can be made online with a computer.

This house is perfect for the job, work at home tax stay at home parents, students, families, people with disabilities, or almost none. Most of thesejobs, full time or part-time work at home. Customer care salaries for these jobs range of places from $ 8.00 to $ 18.00 per hour depending on experience.

The following list contains the basic skills and tools needed to create work at home income for this position. All companies are different, but that will give you a general idea of what you need.

A general list of skills required to preform this work at home customer service in the workplace:

– Reason anddesire for a challenging and rewarding career opportunities
– Professional, pleasant phone presence
– Ability to quickly identify, move, building trust, and to solve a problem of the caller
– Self-starter and disciplined, not easily distracted when working from home
– Working independently and
– Strong work ethic
– Use the Internet every day for downloads, e-mail to send attachments and IM / SMS
– Ability to shoot and solve problems Minor problemswith a computer system
– Strong computer navigation skills, including:
– Ability to open and rapidly among at least five windows at a time
– Knowing the keyboard is often used instead of relying on the menu

Environment, there is a need for a quiet office at home, where you can work without interruption. Most companies have a zero tolerance policy on noise pollution. A good computer is necessary with the following minimum requirements:

– Computer with Windows XP or Vista
–At least a minimum of 2 GB of free disk space
– At least a minimum of 1 GB of RAM (2 GB for Vista)
– 1 GHz to 1.5 GHz or higher (multi-core recommended) Higher significantly better
– Monitor with a resolution of 1280×1024, I prefer to recommend the double screen, but it's just me
– Sound card and speakers to listen to audio files
– The current anti-virus with updated definitions
– The current anti-spyware
– Firewallinstalled and running, or Windows Firewall enabled
– Reliable access to ADSL or cable broadband Internet

No satellite or wireless internet service. Most companies will allow for wireless connectivity at home, as long as the DSL or cable and cable.

The phone number used is very important. Most companies, especially jobs CSR requires regular analog fixed one of these requirements:

– The traditional fixed network service(phone)
– Cable telephony service from a provider of cable television.
– Fiber optic phone provided by a local phone service.

A telephone line that can be obtained at work. A phone you can use while using the Internet.

Telephone, a traditional landline. No wireless, cellular / wireless or VoIP phones.

Most companies require a headset to the phone to start working. These headphonesConnects directly to your phone base ranging in price from $ 20 – $ 100 and can be purchased at major shops and stationers. You can wear the headset phone for a long period that is comfortable and meet the minimum requirements:

– Handsfree
– Electric. Most all businesses will have some wireless headsets are not allowed.
– Characteristics of a noise cancellation microphone

Now that you know the basics of what is needed for this work at homeon-line customer service jobs in the area, it was time to find a home-based jobs customer service. The best place to start looking for one, is right here Work at Home Jobs

Most likely, the phone is hearing impaired, has been studied for a friend or loved one. Even if your parents, grandparents or a close friend may consider that the hearing has not (more than 28 million people in the United States have hearing loss), your phone calls are always frustrating for both parties. Many amplified phones are purchased by someone other than the person who really need the device. The level of amplification is often necessary, depending on the size ofhearing loss (see below). To make matters worse, many people with hearing loss typically 1) considered that there are problems with their ears, or 2) find out that there are decent phones market power that would enable them to create clear communication with friends and family.

Q: Where do I start?

A: Diagnosis all the challenges of communication and their priorities.
This may seem obvious that the inability to hear the phoneThe interview is the most urgent problem, but you will be surprised that many people are looking for other features (like the big buttons), to other problems. These problems may be from a lack of skill, mental acuity or visual impairment. Also, perhaps, the potential user of hearing loss is not significant (with only minor reinforcement is needed) and they just need a phone that allows for greater clarity. Some general requirements are listed below:

StrengtheningFloor: The highest and fixed wireless phones on the market to offer 50 dB of gain. For mild hearing loss, consider cell phones in the range from 20dB to 40dB. For people with mild hearing loss, consider mobile phones in 15dB to 30 dB range.
Inability to hear sounds of high or low: "There is a tone adjustment on the phone? This feature will compensate for hearing loss in high frequencies and low frequencies.
Hands-free: IsThe phone has a speaker of good quality? Many hearing impaired cell phones has also left room for a headset, neckloop, or another technology.
Hearing aid compatibility: even if a user can wear a hearing aid, an amplified telephone is often a good additive for better conversations. The "scoop" or "head" of the cochlea can be an important consideration. Without a sense acoustic user feedback experience, leading to an unpleasant experience phone.
Location: Where the phone to use? In an apartment or a house? Also, you do not have wireless phones? How much range (distance from base unit), you should use? If the series is important to consider an amplified telephone that uses 6.0 (the most recent rate) DECT.
Auditory and visual confirmation: Adjustable Ringer luidheid rings and bright lights, are available on most phones, even if the brightness and luidheid vary considerablyphone to phone.
Additional considerations: In addition to hearing impairment, there are other issues and failure? If the user is not only a difficult test, but the hands are always fickle faces so you can take advantage of jumbo buttons, which allows a single number.

Q: What are the strengths hearing phone should I choose? A: As the reaction of the company and the product.

In general, the more expensive phone, amplification and functionality you get. A point of workforcephone with basic functions and moderate gain (15dB to 30dB) for the single $ 50.00 to $ 85.00 range. Expect to pay $ 125.00 to $ 250.00 for the top end phones with 50dB of gain, and further opportunities for people with severe deafness.

Some ideas on how to select an amplified telephone:
Finding a specific line reviews for this product. Write the words "more mobile" or "hearing impaired phones" in a Google search.
Contact your preferred distributor for a widegreater selection of mobile phones. Request information on the most popular models and their return. Remember that the most powerful models are not always the same, with the sound more clearly easier to use.
If you can not find a local dealer, try to talk to someone (friend or representative) that the phone that you will use.
Consider the best-known brands in the market audience, clarity, Audex, a clear sound and, more recently, by GE.

Amplified phones is definitely a big advantagepeople with hearing problems – even those with hearing aids. Equally important, these phones have a positive impact on relations of proximity with family and friends. For the costs relatively small and recent improvements in technology, it is appropriate to try to improve a cell phone.

E '7: 45 am, you're still in pajamas, and the phone rings. The time has come for an interview. It seems normal, right?

Telephone interviews are increasing. Why? Simply, it is cheap and is an easy way for the director of recruiting candidates of the screen effectively. It takes more time and money – particularly for out-of-town – a personality interview candidates.

If you are looking for a job, you are better than one prepared in a telephone interview. It ishappen, whether you like it or not. After hundreds of phone interviews, I can tell candidates to make many mistakes. If you're thinking, the biggest is that you happen to sound pretty boring.

Losing a lot of personality when talking on the phone to meet someone in person. When it comes to the fact that people tend to be more serious in an interview that under normal circumstances, the problem will worsen. Here are some tips to crack the following telephoneMaintenance:

1. Get your game face.

I am not suggesting that you sit on three dresses, but they are not sitting there in sweatpants and a T-shirt. Waking up early, bathe and dress decently.

2. Talk in advance

There's nothing worse than to pick up the phone and says hello, and sounds like Peter goes through puberty at The Brady Bunch. Morning interview, be sure to have spoken a few sentences high (to yourself, your spouse or even yourdog) before the time of interview.

3. Go old school – talking about a landline

It can be difficult for some of you, but will certainly have a landline phone. Preferably a continuous line (remember them). I've seen people mobile phones are dead or with severe static that we had to cut the call short. Not a good way to go. Also, you're in a quiet environment. Cafes, parks or bus to the resort is ideal not interviewing. Notconcentrated, and you can hear all the noises.

4. All Word animated

I mentioned above, telephone interviews tend to be boring. Why? I saw the twinkle in his eyes, and I can not smile or a nod that you make a catch. You are a bit 'nervous to start, so you come off as repetitive and less personality.

Here's what to do. Get excited! Stand up, speak with your hands and a smile of chalk. It seems absurd, but it will work (just make sure that nobody isRoom with you – you look like a fool). If you can not find one of them, Janet Jackson, headphones, even better. Use both hands when you speak. You can think of going to sea, but when it comes to hand, seems much more attractive and interesting. Helps you to come to life.

Telephone interviews can work to your advantage – if not their duty.

In this article I want to go a little 'off-topic, and anything that is not directly on the computer to be covered, but certainly relate.

I'm going to talk about the pros and cons of their unlimited local and long distance plans, Internet Phone Service, which is increasingly in recent days – you know, where you can see them speaking phone plan, combined with Internet services.

These plans are available in two "editions" – the first is usuallyoffered by the telecommunications company where they provide telephone services, plus a high speed Internet access with a rebate for the two together, and the other is typically provided by cable companies or via Internet (ISP) that provides services Internet telephony, as well as the Internet itself.

Before continuing, let me quickly explain the difference between regular and cellular telephone service to the Internet (also known as VoIP, which stands for Voiceon the Internet, or voice over IP).

VoIP, among other things, pronounced "voyp.

The difference between the two types of phone services is simple.

Telephone service is the traditional type of telephone service for over a hundred years, when the phone is plugged into a phone jack in the wall, looked out over phone lines for the rest of the world.

Service Internet telephony (or VoIP) is the place where you have a phone (or traditional phone with aspecial adapter or a special VoIP phone) that hooks into an Internet connection and your phone call through internet to call any phone – a standard telephone or a mobile Internet.

But what are the pros and cons of the service plans to obtain telephone, combined with internet services?

But in both cases the plans for telephone service, combined with Internet services (Internet plus telephone) that you usually pay less when purchased separately – so there is no real pro-orwith in this matter, as long as it does as a package.

Traditional phone is generally more reliable Internet telephony service – this is an older technology and more technology * is usually more reliable than later, because they have no time to iron out the bugs.

So in other words, in many cases you can get a clear sound of a phone line and you'll never smaller "dropouts get" you can go with mobile VoIP.

Because of dropouts,I'm talking about something similar when talking with someone on a cell phone, and kind words from their break with a very short patch of silence is mixed with what he feels. If you're not sure what I mean, imagine a radio that someone is turning on-off, on-off very quickly, so as to obtain a very fast sound, silence, noise.

And 'quite common in the area of Internet telephony service, and is caused when the Internet was so much activity that interferes with the phoneconversation.

Also, if you send or receive faxes, which often work with Internet telephony service.

One known disadvantage of using Internet telephony services (which are not at all agree with) is that if the power, telephone service, not unlike a traditional phone line, which has its own power.

There is a kind of funny commercials, I saw the local phone company to get to Hawaii, trying to push people to use Internet telephony services – hasvoice-over says something like "this is a recording of a real emergency call, internet phone service during a recent blackout, and then you hear something for a few seconds.

The idea that if your power is out, to Internet, and so is the VoIP telephony services.

Well, it may be true, but think for a moment – what percentage of the population in those days still use old fashion phones? Not that many people are no longer – use morewireless phones. If the power is out, a wireless phone does not work.

Clearly the solution for this (and a lot of times the resolution of Internet telephony switches off), the use of an uninterruptible power supply or UPS, which I mentioned before, is a kind of battery back – up to provide power when electricity go out.

Most people who use a UPS (all must, in my opinion, to protect their computers and other electronic devices), simply use it to their computers. Butworks equally well for wireless phones, cable or DSL modem, and even candles, and allows you to go when the power goes.

I have my Road Runner cable modem, which provides the internet service connected to a UPS, and I discovered that my cable service (including Internet) is still working well!

The disadvantage last – and is one obvious drawback – the use of Internet telephony is that in case of emergency, 911 emergency service is not always available, even ifavailable, emergency responders, it is often not possible to know where you are, unlike traditional phones or mobile phones.

So while not a bad idea to take advantage of a good package for unlimited local and long distance Internet phone service, for the moment, it might be a little 'better to stick to an agreement, which includes traditional telephone services in what is a bit 'more reliable, and cost is roughly the same.

There are many different styles and brands of mobile phones. For example, just because you and your friend has a Nokia phone from T-Mobile, which does not mean that your phone models, which are not identical. Therefore, it is important that you know what kind of model you have, if you want to buy or accessories, they need to be repaired. After all, it's a good idea to know what your cell phone, radio or landline phone is compatible.

How can you find the modelfrom your phone? There are several ways to find this information, including:

1 – Refer – Each phone will come with a manual that lists the model of phone. Unfortunately, probably not an option for you, if you lost the booklet, or you have another phone. But there are other ways to make your discovery

2 – Check behind the battery – Remove the battery from the phone, there should be establishedthe rear of the car. Very careful when you take on. Almost all personal phone number list model and the name behind the battery. The name of the producer is the company that made the phone (Samsung IE). Model number is likely a combination of numbers or alphanumeric (439 t M). In this example, discovered the subscriber wireless phone is a Samsung T439.

3 – Pictures of reference – If you want to battery modebecause you're afraid of damaging the phone or the fear that the battery is loose, try to find a photo of your telephone line. For example, if you have a Nokia phone, will produce name appears somewhere on the outside of the shell of the device. Visit the website manufacture and find out if they provide references for the photography of various phone models.

The discovery of the model of phone is one thing, but if you want to find a phone number where the owner is, youneed for an online number spoorder reverse use this information to learn.

When it comes to phone technology, things have come a long way to Alexander Graham Bell. After all, you can also see the difference between the fixed telephone in hand, and features available on your mobile. If you are a current cell, there is almost no correlation between the two can do – and that, after more than a century of development for your landline phone.

Telephones used to be considered a luxury that only a post office ormore rich can afford to own. So things have moved on to a portion of "party" lines, where neighbors who share the same telephone line and I just want to know who is the phone based on the nature of the ring that came in, and even then must be answered is can not 'to be sure that your curious neighbors were not listening to their end of the line.

Finally, especially in cities, people have begun to make their home telephone to make communication much easier. But one long-haulwas still well beyond reach because of expensive services. And you can not communicate if you were sitting by the phone, there was no cable to the wall. If you happen to be at home, or even within earshot of the phone, you can miss a call.

Wireless telephony equipment made things a bit 'more convenient to allow people to reach their homes at the bottom of the device. E 'was much more convenient than many fixedpeople and provide them for good. Still, even if you only ten yards from the back of the phone, or you miss a call.

Mobile phones are allowed to communicate wherever you are. As long as your position is within a range of mobile network, you can make a call to have someone on their cell phone or a landline phone. When cell phones started to develop services Caller ID, you can even use a mobile phone research to find out what your name is and whattype line (or wireless), were used.

Increasingly, Americans still seem to cut the umbilical cord. It seems as if almost everything that traditionally "connected" is now available in a black wireless. Drills handyman had offered the flexibility and ease of holes and driving screws. Wireless phones have a work permit families to talk to every room of the house. While laptops provide wireless computing experience. In the past, it was wireless, battery version of thingsconsidered of lower quality, and has a sub-par performance in exchange for the convenience of not using a leash. Short battery life and a restricted diet that is limited and the lack of advanced features.

With the advent of better batteries and more powerful, everything has changed. Wireless devices today are no longer second-rate citizens. Instead they are legal alternatives to the traditional fixed electronics. From wireless Wi-Fi holes tablelamps, more and more high-end home accessories battery on the market than ever, and not to laugh! With a power source, not the wireless devices today is only the transfer, but also have complete flexibility in the use of boast. If you do not like where the light is, move the center of the table, no. If you do not have an outlet in the room that you want to empty, no problem, that will bridge the gap with you.

Many wireless devices use rechargeable batteriesand a base that you can recharge the batteries when the item is not in use. Solar is another popular solution for wireless devices, and are often used as a secondary power supply or backup power for items such as calculators, landscape lighting and more. People appreciate the ecological nature of these products and is looking for new and better ways to save energy. Cordless components allow them to do just that.

In the past, a lot of line-items in everyday lifewas an economic treatment alternative. Were built with shoddy materials and offers a complete "one" to see them. Online entries are fine today and the same high quality of their permanent colleagues. Cordless table lamps are not anything more that have been stored in the room until a power failure. Today is a beautiful piece of design that opens up the possibility of decoration that no light can afford. The next time you're in the marketfor an electronic device, do not be afraid to pull the plug and watch without wires!

Broadband video is the next level of communication through the Internet rather than traditional telephone lines and services. The broadband video phone will allow users to talk, send and receive real-time "menu. This technology uses a standard high-speed Internet to send to thirty frames per second. The majority also a full-Speaker duplex audio component.

Motorola

Motorola and WorldGate work together to commercialize a device Broadband Videoworks very similar to many services on-line communication of voice and webcam. The advantage of this device broadband video is that the computer is not necessary since the option would be with headset and webcam.

D-Link

D-Link offers different styles of mobile broadband video. The desktop model very similar to a normal landline phone, but includes a five-inch color LCD screen. It was designed for videoconferencing over the Internet, and it is not necessaryany connection to a computer.

The other models that have a TV, using video conferencing needs. One is wireless, which are portable and easy to install quickly. The model wire, the wireless does not require a computer to run, but you do not need an Ethernet cable to the broadband connection or router is provided.

Viseon

Viseon is one of the first companies to market a phone at home with broadband video. It works on all high-speed Internet connections, including DSL or cablemodem. It contains two-way video telephony and allows users to manage the service through a screen.

Wook

The display device Wook is a desktop phone with a high-resolution 3.5-inch and a digital camera. For greater flexibility and mobility on the screen swirled at the bottom. This characteristic makes it ideal for travel. This phone is equipped with AV in / out deep in the back, which projects an image on a larger screen can be used.

As for the futureowner

The future of mobile broadband video to more portable and more compact models. Many companies in China are already equipped with video-phones and this technology is moving and the wave of the future. Current models of mobile broadband video, ranging from two hundred dollars to five hundred dollars. We decided to use, or a video device depends on your comfort with technology, VoIP and ISP your company or personal needs. Aboutchoose a phone to broadband Internet to buy now or later, be ready to see more options and models on the market.

How VoIP / Internet Voice Works

VoIP converts your voice into a digital signal that travels over the Internet. If you ask an ordinary telephone number, the signal is converted into a regular telephone signal before it reaches the destination. VoIP may not allow you to launch an appeal directly from a computer, a special VoIP phone or a traditional phone connected to a special adapter. Furthermore, it is wireless "hot spots" in locations such as airports, parks, cafes, and canconnection to the Internet and can allow you to use VoIP service wirelessly.

Another upstart has crashed into the world of telephones, calls selling cheaper, would be in charge can not compete. The website of Magic Jack is like a carnival, and inventor Dan Borislow may seem like a Carnival Barker. But its $ 40 device sold quickly with its promise of a year of unlimited calling throughout the United States for just $ 20 per year. 'And' now the largest phone companyis, "Borislow boasts a typical lack of restraint. He was referring to the ads of Magic Jack in all 50 states, with the numbers offered in about 80 percent of area codes – claiming that AT & T is not possible connect.

The colorful and rich Borislow, which also raises, breeds, and betting on horse racing, Magic Jack launched easily from the gate. The launch has sold over 400,000 units, only six months after its official has revealed. It is selling about 7,000 a day, the company says, addingtwice the net accounts during the period, such as Vonage, one of the pioneers of Internet-calling. Magic Jack is not only appealed the price has dropped to just $ 20 for the second year of call, but the sound quality is always good. And it is flat, easy to install and use.

Early successes Magic Jack suggests a new threat to telephone companies losing business to mobile phones and Internet calling. But it is still a pipsqueak in Telecom, where cable companies is the affirmation of the realthreat to Internet calling. Great men have been conducted with packet voice services with TV and broadband. Cablecos account for 80 percent of the 16.2 million Internet phone lines in the United States, housing, according to TeleGeography Research, which keeps track of communications.

While Vonage has stumbled in an attempt to muscle for Internet calls, often known as VoIP (for "Voice over Internet Protocol"). Other Internet start-ups like SunRocket simply disappeared, leaving the customerScrambling to replace telephone service. "VoIP has made and broken many businesses along the road," said Jon Arnold, an independent analyst who follows the market.

Depending on an Internet startup to phone service may be intense. But Borislow says Magic Jack is in the business for the long haul. He and Chief Executive Officer Don Burns funded much of the $ 25 million spent on building the business. Borislow his money in 1990 is cheap long distance from Tel-Save (later known as TalkAmerica). Burns made his fortune by creating the 10/10 "" long-distance numbers.

After a few years, as a retired couple Borislow, now 46, returns to where Telecom. Has more than three years to build a computer system and switches to provide a private network for the realization called Magic Jack. This represents an unprecedented control on the quality of the call to an Internet-phone company, Borislow said. "It 'a bit' as a patch, but instead of connecting to AT & T, which are in contact with menetwork. "

There are stumbles. Some customers complained that the tone of their phones would work in the menu is not driven services, which reached 800 for an airline issue. And the service that has had problems with wireless broadband connections are now sold through carriers. Borislow said that the problem should be a software solution can be updated automatically sent to all devices Magic Jack.

Customer service is only available via online chat, and poor reviews. Borislow saysis better, and intend to keep it online. For one thing, if a customer is not able to reach customer service on the Internet that would prevent the weak as the culprit behind the problems Magic Jack.

Here's how it all works as follows: Magic Jack is a large disk of thumb that connects to the USB port of a PC. Along with other Magic Jack is a standard phone jack attached to a standard telephone. The device loads its software, and within minutesUsers can make and receive calls using their old phone or wireless phone. Magic Jack customers should keep their computer turned on to make and receive calls. But piggybacking on your computer (including Macs with Intel processors) helps to keep costs low.

Borislow plans to make money by selling ads as part of the software that runs as Magic Jack joined kg "This will ultimately be more of a portal," said the software interface is displayed.

TheThe company also reserves the right to monitor the numbers dialed for the advertisements, which some critics find scary. Rob Beschizza on BoingBoing called it "a systematic violation of privacy."

Borislow said that the ads focus on the basis of user data is not worse than what Google does for the regulation of advertising based on Web searches or the content of e-mails in the Gmail system. "We will do what the others are not in Web advertising," he said, promising to protect the privacy of users. The software robotTo monitor the content of phone calls, not yet. "I'm not going to do something to piss off my customers."

Borislow, meanwhile, not from the sale of his new company, if the right offer arrives. But he also spoke, as if Magic Jack will soon rank among the major telephone companies. Nobody has a unit to broadband consumers, which operates its own GSM network is presented, said: "This is a disruptive technology."

Analysts are skeptical. There will be niches for start-up, butthe telcos and cablecos have too much advantage in possession of pipes to provide broadband access at home, says Paul Brodsky, an analyst at TeleGeography. He said that day came and went as independent companies could disrupt the VoIP telecommunications market.

Time at home with an IP network, providing service to the historic telephone companies lower cost. "When you have an IP network, in reality it is nothing to vote on it during meals," said Arnold, an independent analyst. "It 'a racezero. "

All you have to do is log MagicJack.com site for $ 40, which includes your first year of service. Thus, when the USB device to obtain, simply connect it to your computer, connect a telephone line to Magic Jack and began calling. I recently connected my fax to the Magic Jack and faxed several documents, without problems.

And 'the wave of the future, looking at AT & T and Vonage, the new era of mobile telephony is about to explode and his call to help Magic JackVOIP!